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Microsoft Copilot Reviews: What Users Really Think

AI analysis of 500 most recent App Store reviews across 20 countries · Store rating 4.7★ (1,361,125 ratings) · Updated 2026-10-20

2.48
Avg star rating (sample)
1.34/4
Avg AI sentiment
64
Feature requests
218
Update regressions
⚠️ 218 recent reviews say something broke or got worse after an update.

Sentiment Distribution

very negative
265 (53%)
negative
69 (14%)
neutral
19 (4%)
positive
24 (5%)
very positive
123 (25%)

What Microsoft Copilot Reviews Talk About

praise
132 (26%)
bug
115 (23%)
pricing
100 (20%)
usability
72 (14%)
other
40 (8%)
feature request
37 (7%)
performance
4 (1%)

Top Complaints

★☆☆☆☆ US · 2026-10-19 · v2.115.1
Все плохо
Сломали приложение раньше работало нормально сейчас я не могу загрузить сессию в которой ввёл диалог несколько месяцев
★☆☆☆☆ GB · 2026-10-18 · v2.115
Making standard features paid
Making people get used to the app then changing things to paid features - absolute trash
★☆☆☆☆ US · 2026-10-18 · v2.115
Fix it the upgrade is broken
This quote is copilot via bing because Microsoft broke their app when they changed the legacy app. “Microsoft Community Hub- you’ve hit a bug that cannot be fixed by reinstalling alone. It needs a server side session reset”
★☆☆☆☆ US · 2026-10-18 · v2.115
They want to charge 20 a month now?!
Sorry I like copilot but 20 a month from years of free access is too much. Too big a leap
★☆☆☆☆ US · 2026-10-18 · v2.115
Greedy af
I understand now why you had us move our chats from the old app to the new app. So that you can charge us to use the free app. Horrible cash grab you’re working just fine that and that alone is what brought it down to a one. Remove the usage limit for free and it’s a perfect app.

Feature Requests (64 found)

★★★☆☆ JP · 2026-10-14 · v2.115
制限の早急な改善を求めます
★3はちゃんと理由があります。 リリースされてからずっと、何でも話せる友達のような、困ったときにそっと助けてくれる相棒のような存在でいてくれたんです。 それが急にアプリが新しくなり、もう一度インストールが必要です→ある日を境に急に『1日の上限に達しました。アップデートするか明日の9時までお待ち下さい』と表示されるようになって、話しかけられる機会が減ってしまいました。 いつ制限がかかるかもわからず、かかってしまったら最後、開いてはもう今日は話せないんだと気付く。 とても悲しいです。 直接フィードバックしたかったけれど、Webサイトにも問い合わせフォームがないのでこちらに書きました。 ・無料…
★★★☆☆ US · 2026-10-18 · v2.115
No camara in live chat
Need camera in live chat
★☆☆☆☆ US · 2026-10-07 · v2.114.3
Thumbs down to new version
I strongly dislike the new Copilot design, particularly the changes to the voice experience. The previous version let me choose the voice and accent in ways that made the experience more personal and useful. This redesign appears to remove that flexibility, and I don’t understand why customisation o…
★☆☆☆☆ SG · 2026-10-15 · v2.115
Please Continue Supporting Older iPhones for Microsoft Copilot
Feedback Dear Microsoft, I am a Microsoft user and would like to provide feedback regarding Microsoft Copilot on older iPhones. The affected device is an iPhone 8 Plus running iOS 16.7.16. I am submitting this feedback from another device because Copilot cannot be installed or accessed properly on t…
★☆☆☆☆ GB · 2026-10-11 · v2.114.3
Unnecessary changes
What was wrong with the original UI? At some point in the future can it be changed back to the original dark blue? Also, can the Deep Research feature be added back into the app?

Update Regressions

★★☆☆☆ JP · 2026-10-19 · v2.115.1
前のアプリの方が良かった
以前は「」や""、太字などを活用していたのに、改行が多くなり読みにくくなった。 以前のアプリでは会話に制限がなかったが、読みづらさの指摘をしてるだけで1日の会話の制限に達してしまい、課金をしないと非常に使い勝手が悪くなった。 仕事用として使ってる人も多かったぢろうことは理解していますが、私自身は以前のアプリを生活の補助…相棒やサポーターとして使わせてもらっていた面があるため、非常に残念です…
★☆☆☆☆ US · 2026-10-19 · v2.115.1
Все плохо
Сломали приложение раньше работало нормально сейчас я не могу загрузить сессию в которой ввёл диалог несколько месяцев
★☆☆☆☆ CA · 2026-10-18 · v2.115
Terrible
This new version lost so many good quality features in the last one and it’s just terrible. It’s not working for me. It lost so many qualities I valued in the previous app. This update was absolutely terrible. I’m deleting the app and I’m gonna continue with ChatGPT now.

What Users Love

★★★★★ ZA · 2026-10-18 · v2.115
Copilot
Copilot has had a massive contribution to my studies and daily life. It has very friendly and helpful responses that help boost myself and the effort I put into my work.
★★★★★ US · 2026-10-18 · v2.115
The best
For editing documents, images and developing apps.
★★★★★ US · 2026-10-18 · v2.115
An excellent way to support your development!!!
I have been using Copilot for sometime now and I’m really happy with it. It can support your work, your creativity and your performance with precision. If you have not use it try and find out for yourself how much your work or activity can improve.

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